Befähigung eines Remote-Contact-Center-Mitarbeiters | NTT

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Bieten Sie Ihren Remote- und Hybrid-Contact-Center-Mitarbeitern die Kollaborations-Tools, -Plattformen und den automatisierten Support, die für ein nahtloses und müheloses Kundenerlebnis erforderlich sind.

Remote- und Hybrid-Contact-Center-Mitarbeiter werden sich durchsetzen.

Das Verhalten und die Erwartungen von Kunden und Mitarbeitern ändern sich seit einigen Jahren. Beide erwarten, dass sie auf eine Art und Weise interagieren und arbeiten können, die ihren Bedürfnissen entspricht. Digitalisierung und Automatisierung sind daher heute die Regel, um sie besser miteinander zu verbinden.

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