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Think beyond the robots
The successful integration of AI and IoT in manufacturing will depend on effective change management, upskilling and rethinking business models.
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Overview
Partner with us to run and scale your cloud unified communications (UC) estate
Managed EX Essentials is a comanaged services model through which you maintain control of your estate, while partnering with our cloud specialists who work alongside your IT staff.
Leverage our certified technology expertise, integrated self-service automation tools and established escalation paths with our technology partners to keep your cloud UC environment running smoothly and ensure that your teams remain connected and productive.
NTT DATA and Microsoft 365 Copilot
NTT DATA is proud to be one of the first selected Microsoft partners bringing the power of next-generation AI to work. Our managed services are designed help you get the most out of Microsoft's Copilot capabilities and support your workforce in harnessing this powerful productivity tool.
Your teams collaborate more effectively when people can easily align and quickly catch up on anything they missed. With Copilot as your everyday AI companion, you can request real-time summaries and insights during calls and chats, draft notes, recap conversations, and highlight key points and actions – all of which make you more productive and able to deliver better business outcomes.
Copilot for Microsoft 365Services
Managed services for your cloud UC estate
Tailored service levels to suit your needs
We understand our clients have different needs and require various managed service levels, depending on their stage of digital workplace transition. To meet this need, we offer tiered service models, starting with Managed EX Essentials.
Supplement internal IT staff capabilities
Maintain control of your cloud UC environment while using NTT DATA as your single point of contact for troubleshooting, vendor escalations and service requests. Ensure security, governance and compliance with vendor notification monitoring and reporting dashboards. Our Microsoft Gold and Cisco Gold certified specialists provide accelerated incident resolution with voice carriers and platform vendors across your unified communications as a service (UCaaS) estate, helping to improve your business IT agility and scalability.
Support remote workers and enhance employee experience
Managed EX Essentials helps you provide employee workplace flexibility by implementing your future-of-work policies for hybrid, on-site and remote workers.
Our Services Portal delivers a unified suite of automated provisioning and management tools, allowing you to save time and effort on administrative tasks that impact your end-users. Maintain consistency during migrations across multivendor cloud platforms and applications.
Deliver streamlined desktop, voice and cloud solutions
Leverage our voice services expertise to connect your chosen cloud UC platform to the telephony world by adding NTT Cloud Voice Services. Cover your cloud workloads, including certified phone systems, and supported Microsoft and Cisco Webex Room devices, within our global unified support framework.
Support for Microsoft 365 Copilot
Leverage NTT DATA as your single point of contact and receive accelerated incident resolution with carriers and UC platform vendors from our expert L1, L2 and L3 engineers. We'll remotely support your IT teams with troubleshooting, triage and escalation of incidents relating to Copilot for Microsoft Teams.
Key outcomes
Key outcomes
Enhanced user experience
Accelerate teamwork while ensuring secure and seamless collaboration across distributed teams.
Lifecycle support
Maintain control of your environment while using NTT DATA as a single point of contact for guidance, troubleshooting and accelerated incident resolution.
Streamlined operations
Ensure security, governance and compliance across your cloud UC ecosystem. Save time and resources by managing end-users with automated tools and reporting.
Increase ROI
Our unified Services Portal and Service Platform eliminate the need to purchase premium vendor support contracts or automated scripting tools.
Partners
Partners
Why NTT DATA
Leader
Industry analysts recognize us as digital workplace services leaders
Certified
ISO 27001 Information Security Management & ITIL Service Management
3.8 million+
unified communications users supported across multiple technologies
Top 5
Global IP Network backbone (ranked by CAIDA's ASRank)
Insights