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Featured services
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Services
View all services and productsLeverage our capabilities to accelerate your business transformation.
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Services
Network as a Service
Popular Products
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Private 5G
Our turnkey private 5G network enables custom-built solutions that are designed around unique use cases and strategies, and deployed, run and optimized through a full network-as-a-service model.
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Managed Campus Networks
Our Managed Campus Networks services transform campus networks, corporate area networks and interconnected local area networks, and connect smart places and industries.
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Services
Cloud and IT Infrastructure
Popular Products
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Cloud Architecture and Modernization
Discover how to achieve your business goals through cloud modernization practices, that deliver improved agility, reusability and scalability.
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Cloud Optimization
Discover how to maximize operational excellence, business continuity and financial sustainability through our cloud-advanced optimization services.
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Services
Edge as a Service
Client stories
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Penske Entertainment and the NTT INDYCAR SERIES
Together with Penske Entertainment, we’re delivering digital innovations for their businesses – including INDYCAR, the sanctioning body of the NTT INDYCAR SERIES – and venues such as the iconic Indianapolis Motor Speedway, home to the Indianapolis 500.
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Using private wireless networks to power IoT environments with Schneider Electric
Our combined capabilities enable a secure, end-to-end digital on-premises platform that supports different industries with the benefits of private 5G.
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Services
Technology Solutions
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Services
Global Data Centers
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Services
Digital Collaboration and CX
Popular Products
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CX Managed Services
Bridge gaps in skills, knowledge and capabilities to deliver exceptional CX that meets the needs of your customers in a rapidly evolving and highly competitive environment.
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Digital Events
From virtual events, webcasts and webinars to broadcasting and audio conferencing, our scalable solutions extend the impact of your digital events and can be tailored to your business needs.
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Insights and resources
Recent Insights
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The Future of Networking in 2025 and Beyond
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Using the cloud to cut costs needs the right approach
When organizations focus on transformation, a move to the cloud can deliver cost savings – but they often need expert advice to help them along their journey
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Make zero trust security work for your organization
Make zero trust security work for your organization across hybrid work environments.
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Insights and resources
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Discover how we accelerate your business transformation
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About us
CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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- Careers
Predictive, personalized and automated customer engagements
A core element of customer experience (CX) strategy and operational delivery is the use of artificial intelligence (AI) and robotics to automate transactions, increasing the efficiency of customer interactions. Our CX Automation solution ensures customer satisfaction by predicting intent and proactively addressing issues through AI. Bring CX automation to life and assess your capability across the required development and delivery competencies with our CX Automation Accelerator (CXAA).
We approach the automation of CX strategically and holistically. We help clarify strategy and co-innovate appropriate approaches with the organization, drawing on experience from key industries (financial services, airlines, retail) and many geographies. We then bring together the platforms, such as Genesys, and the essential surrounding capabilities, like communication links and cybersecurity, to implement effective end-to-end solutions through intelligent automation. We give organizations the ability to augment automation with human support seamlessly.
Key outcomes
CX Automation
Intelligent decision-making
Human augmentation
Place humans at the center of end-to-end CX design and operations using technology to enhance human abilities.
Increase efficiency
Positive experiences drive success
Comprehensive automation
We help cover all areas of automation: natural language speech, digital channels, assisted service channels, robotic automation and AI.
Automation lifecycle management
Best-practice methodology
Established best-practice advisory methodology and automation continuum to accelerate automation.
Global, high-quality CX
Partners
